Sometimes customers need to reopen a case. What happens in your org when a customer replies to a closed case? Is the reply lost, hidden on a closed case outside of your view?
With this app, automatically re-open cases when a customer sends a new email in. With the case back in view, your support reps can make sure nothing is lost.
- From the PowerPack Admin tab, go to the Auto Re-open Cases menu option.
- Choose which status you'd like Cases to go to when reopened, then click Enable Trigger.
To disable, just click Disable Trigger.
How it Works
It's automatic! When a new email comes in, the trigger checks to see if the case is open. If it's not, it'll update the Status to the one you chose.